Terms & Conditions
Last Updated: Sept 2026
Terms & Conditions
Last updated: September 2026
These Terms & Conditions apply to services provided by Aspen Exterior Cleaning & Restoration, a trading name of Aspen Property Care Ltd.
By requesting a quotation, accepting a quotation, booking work or using our services, you agree to these Terms & Conditions.
Our Services
Aspen Exterior Cleaning & Restoration provides exterior cleaning, maintenance and restoration services for residential and commercial properties.
Services may include, but are not limited to:
Driveway and patio cleaning
Pressure washing
Re-sanding and sealing
Gutter clearance
Gutter, fascia and soffit cleaning
Conservatory cleaning
Cladding cleaning
Decking cleaning
Canopy cleaning
Moss, algae and organic growth treatment
Other exterior property cleaning and restoration services agreed with the customer
The exact scope of work will be confirmed in the quotation or other written agreement provided to the customer.
Quotations
Unless otherwise stated, quotations are provided based on the information available at the time of inspection or enquiry.
Quotations may be based on factors including:
Property size
Surface area
Surface condition
Level of contamination
Access requirements
Materials required
Labour required
Water and power availability
If additional work becomes necessary because of circumstances that could not reasonably have been identified before work began, we will discuss this with you before carrying out any additional chargeable work.
Unless otherwise stated, quotations are valid for 30 days.
Booking and Acceptance
A booking is considered confirmed once we have agreed the scope of work, price and scheduled date with you.
For certain jobs, we may request a deposit before confirming the booking.
Where a deposit is required, the amount and payment terms will be explained before you confirm the booking.
Customer Responsibilities
Customers are responsible for providing reasonable and safe access to the areas being worked on.
Where required for the agreed service, customers should ensure that we have access to:
An appropriate external water supply
An appropriate electricity supply
Gates, driveways and working areas
Any areas specifically included within the quotation
Customers should remove or secure fragile, valuable or easily damaged items from the working area before work begins.
This may include garden furniture, plant pots, ornaments, toys, vehicles and other personal property.
Please inform us before work begins of any known hazards, damaged surfaces, loose paving, electrical equipment, drainage problems, pets or other matters that could affect the work.
Pre-existing Damage and Surface Condition
Exterior cleaning can reveal damage or deterioration that was previously concealed by dirt, moss, algae or other contamination.
This may include:
Loose mortar or pointing
Cracked paving
Damaged block paving
Loose render or paint
Deteriorated sealants
Failing coatings
Damaged timber
Brittle plastics
Defective guttering
Damaged roof or canopy panels
Existing staining
Aspen Exterior Cleaning & Restoration cannot be held responsible for deterioration or damage that existed before work began or for defects that become apparent as a result of normal cleaning.
Where we identify a concern before or during the work, we will normally bring it to your attention where reasonably possible.
Cleaning Results
We always aim to achieve the best reasonable result for the surface and condition being treated.
However, we cannot guarantee complete removal of every stain, mark or discolouration.
Some staining may be permanent or may require specialist treatment. Examples may include:
Rust
Oil
Paint
Cement
Efflorescence
Lichen
Black spot
Deep organic staining
Historical chemical damage
Discolouration caused by weathering or ageing
We will not knowingly use a cleaning method that we believe presents an unreasonable risk of damaging the surface simply to achieve a stronger cosmetic result.
Pressure Washing
Pressure washing will only be carried out where we consider it suitable for the surface being cleaned.
Certain surfaces may require reduced pressure, chemical treatment, soft washing or an alternative cleaning method.
The customer acknowledges that heavily weathered, damaged or poorly installed surfaces can occasionally deteriorate during cleaning even when reasonable care is taken.
Block Paving and Re-sanding
Pressure cleaning block paving will normally remove some or all existing jointing sand.
Where re-sanding is included within the quotation, kiln-dried sand or another suitable jointing material will be applied once conditions are appropriate.
Re-sanding requires suitable dry weather and sufficiently dry paving.
Rainfall, drainage conditions, vehicle movement and other factors can cause jointing sand to settle or wash away after installation. Unless specifically agreed otherwise, natural settlement or subsequent weather-related sand loss is not considered defective workmanship.
Sealers and Protective Treatments
Where sealing or protective treatment is included, the surface must be sufficiently clean and dry before application.
Application may therefore be delayed by unsuitable weather conditions.
The appearance and performance of sealers can vary depending on:
Surface type
Previous coatings
Porosity
Age and condition
Moisture content
Weather conditions
Where possible, we will discuss the expected finish with you before application.
No coating or treatment can be guaranteed to permanently prevent future staining, algae, moss, weeds or other organic growth.
Chemical Treatments
Some services may involve professional cleaning chemicals, biocides or surface treatments.
These products will be used in accordance with appropriate manufacturer guidance and safe working practices.
Customers should follow any instructions provided regarding pets, children, plants or access to treated areas following application.
Some treatments continue working over time, so the final result may not be immediate.
Gutters
Gutter clearance is intended to remove accessible debris and restore normal flow where reasonably possible.
Unless specifically included within the quotation, gutter clearance does not include repair or replacement of:
Broken guttering
Defective joints
Damaged brackets
Incorrect falls
Blocked underground drainage
Damaged downpipes
Roofing defects
If we identify an apparent defect, we will normally inform you where reasonably possible.
Weather and Delays
Exterior cleaning is weather dependent.
We may need to postpone, reschedule or pause work because of conditions including:
Heavy rain
High winds
Frost
Extreme heat
Lightning
Unsafe working conditions
Conditions unsuitable for sealing, sanding or chemical application
Where this happens, we will arrange another suitable date.
We are not liable for reasonable delays caused by weather or other circumstances outside our control.
Cancellations and Rescheduling
We understand that plans sometimes change.
Please provide as much notice as possible if you need to cancel or rearrange a booking.
Where a customer cancels at short notice after we have committed labour, hired equipment, purchased specialist materials or incurred other costs specifically for the job, we reserve the right to recover reasonable costs already incurred.
Any specific cancellation or deposit terms will be communicated when the booking is confirmed.
Consumer Cancellation Rights
Where you are a consumer and enter into a contract with us online, by telephone or away from our business premises, you may have statutory cancellation rights under UK consumer law.
Where applicable, you normally have 14 days from entering into the contract to cancel.
If you specifically request that work begins during this cancellation period, you may be required to pay for work completed up to the point you cancel.
If the service has been fully completed during the cancellation period following your express request for work to begin, your statutory right to cancel may no longer apply.
Nothing in these Terms & Conditions affects your statutory consumer rights.
Payment
Payment terms will normally be shown on your quotation or invoice.
Unless otherwise agreed, payment is due following completion of the agreed work.
For larger, commercial or multi-stage projects, deposits or staged payments may be required.
Customers must raise any genuine concerns regarding the work as soon as reasonably possible rather than withholding payment without notifying us.
We reserve the right to recover reasonable costs associated with overdue debts where permitted by law.
Complaints and Problems
If you are unhappy with any aspect of our work, please contact us as soon as possible.
We will make reasonable efforts to inspect and address legitimate concerns.
Where appropriate, we may be given a reasonable opportunity to rectify an issue before a customer arranges remedial work with another contractor.
Photographs and Videos
We may take photographs or videos before, during and after work for:
Recording property condition
Documenting the work completed
Quality assurance
Business records
Where photographs or videos are intended for promotional purposes, including our website or social media, we will take reasonable steps to protect customer privacy and avoid displaying identifying personal information unnecessarily.
Liability
Aspen Exterior Cleaning & Restoration will exercise reasonable care and skill when providing services.
We are not responsible for:
Pre-existing damage or defects
Hidden defects that could not reasonably have been identified beforehand
Normal deterioration revealed through cleaning
Damage caused by inaccurate or incomplete information supplied by the customer
Delays caused by weather or circumstances outside our reasonable control
Indirect or consequential losses that could not reasonably have been anticipated
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Nothing in these Terms affects your statutory rights as a consumer.
Commercial Customers
Where services are provided to businesses, schools, landlords, managing agents or other commercial organisations, additional terms may be agreed as part of the quotation, purchase order, RAMS or contract documentation.
Where such written terms conflict with these general Terms & Conditions, the specifically agreed project terms will take precedence where appropriate.
Third-Party Contractors
Where necessary, we may use suitably competent subcontractors or specialist contractors to assist with certain services.
Aspen Exterior Cleaning & Restoration remains responsible for managing work undertaken on our behalf in accordance with the agreed scope of work.
Intellectual Property
The Aspen Exterior Cleaning & Restoration name, branding, website content, photographs, written materials and other original content may not be reproduced, distributed or used commercially without permission.
Website Information
We make reasonable efforts to ensure information on our website is accurate and up to date.
However, website information is provided for general guidance and does not constitute a quotation or guarantee that a particular service or method is suitable for every property.
Privacy
Personal information is handled in accordance with our Privacy Policy and applicable UK data protection legislation.
Changes to These Terms
We may update these Terms & Conditions occasionally to reflect changes in our services, business practices or legal requirements.
The latest version will be published on our website.
Terms applying to an existing booking will normally be those in force when the booking was agreed unless a change is required by law or subsequently agreed between us.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be dealt with by the courts of England and Wales, subject to any statutory rights a consumer may have regarding jurisdiction.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact:
Aspen Exterior Cleaning & Restoration
Trading name of Aspen Property Care Ltd
Sevenoaks area, Kent
Serving Kent and South East London
Email: [insert business email]
Website: www.aspenpropertycare.co.uk
