Privacy Policy
Last Updated: Sept 2026
Privacy Policy
Last updated: September 2026
Aspen Exterior Cleaning & Restoration respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us for a quotation, make an enquiry, or use our services.
Aspen Exterior Cleaning & Restoration is a trading name of Aspen Property Care Ltd.
Information We Collect
We may collect personal information including:
Your name
Email address
Telephone number
Property or service address
Details about the services you are interested in
Information you provide when requesting a quotation or contacting us
Appointment, quotation and job details
Correspondence between you and Aspen Exterior Cleaning & Restoration
Payment and transaction information where applicable
Photographs or videos of work carried out at your property, where appropriate
Technical information such as your IP address, browser type, device type and how you use our website
We only collect information that is reasonably necessary to provide our services and operate our business.
How We Use Your Information
We may use your personal information to:
Respond to enquiries and quotation requests
Arrange site visits and appointments
Prepare and provide quotations
Carry out exterior cleaning, restoration and property-care services
Communicate with you before, during and after a job
Process payments and maintain business records
Provide customer service
Deal with complaints, queries or warranty-related matters
Improve our website, services and customer experience
Maintain the security of our website and business systems
Meet our legal, tax, accounting and insurance obligations
Send marketing communications where you have agreed to receive them or where permitted by law
Our Lawful Basis for Using Your Information
Under UK data protection law, we must have a lawful reason for using your personal information.
Depending on the circumstances, we may process your information because:
Contract: it is necessary to provide a quotation, arrange work or fulfil an agreement with you.
Legal obligation: we are required to keep certain information for tax, accounting, insurance or other legal purposes.
Legitimate interests: it is reasonably necessary for operating and improving our business, communicating with customers, managing enquiries, preventing fraud and maintaining records, provided your rights and interests are not overridden.
Consent: where we specifically ask for your permission, for example for certain marketing communications or use of photographs.
Where we rely on consent, you can withdraw that consent at any time.
Photographs and Videos
We may take photographs or videos before, during or after work for purposes such as:
Recording the condition of a property
Documenting work completed
Supporting quotations or customer records
Demonstrating the quality of our work
We will not intentionally publish information that identifies you personally without an appropriate lawful basis or permission.
Where photographs or videos are intended for use on our website, social media or marketing materials, we will take reasonable steps to protect customer privacy.
Cookies and Website Analytics
Our website may use cookies and similar technologies to help it function properly, understand how visitors use the site and improve the user experience.
Cookies may collect information such as:
Pages visited
Time spent on the website
Browser and device type
Approximate location
How visitors arrived at the website
Where legally required, non-essential cookies will only be used with your consent.
You can also control or delete cookies through your browser settings.
Third-Party Services
We may use trusted third-party providers to help operate our business and website, including services relating to:
Website hosting
Email and communications
Website analytics
Advertising and social media
Customer relationship management
Accounting
Payment processing
Cloud storage
Booking and scheduling
These providers may process personal information on our behalf where necessary to provide their services.
We only aim to share the minimum information reasonably necessary and expect service providers to protect personal information appropriately.
Google, Meta and Advertising
We may use services provided by companies such as Google and Meta to understand website traffic, measure advertising performance and promote Aspen Exterior Cleaning & Restoration.
These services may use cookies or similar technologies to collect information about how visitors interact with our website or advertisements.
Where required, these technologies will only be activated after you have provided appropriate cookie consent.
Sharing Your Information
We do not sell your personal information.
We may share information with third parties where reasonably necessary, including:
Payment providers
Accountants and professional advisers
Insurance providers
Website and IT providers
Subcontractors where required to complete agreed work
Government bodies or regulators where legally required
We may also disclose information where necessary to establish, exercise or defend legal claims.
International Data Transfers
Some technology providers we use may store or process information outside the United Kingdom.
Where personal information is transferred internationally, we will take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable data protection law.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, tax, insurance and record-keeping requirements.
The exact retention period may vary depending on the type of information and the nature of our relationship with you.
When information is no longer required, we will take reasonable steps to securely delete or dispose of it.
Data Security
We take reasonable technical and organisational measures to protect personal information from:
Loss
Misuse
Unauthorised access
Alteration
Disclosure
Destruction
However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.
Your Data Protection Rights
Depending on the circumstances, you may have the right to:
Request access to the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your personal information
Ask us to restrict how your information is used
Object to certain uses of your information
Request transfer of certain information
Withdraw consent where we rely on consent
Object to direct marketing
These rights are subject to certain legal conditions and exemptions.
To exercise any of these rights, please contact us using the details below.
Marketing Communications
We may occasionally contact existing or prospective customers about relevant Aspen services where permitted by law.
You can ask us to stop sending marketing communications at any time by contacting us or using any unsubscribe option provided.
Links to Other Websites
Our website may contain links to third-party websites, including social media platforms.
We are not responsible for the privacy practices of those websites. We recommend reviewing their privacy policies separately.
Children’s Privacy
Our services are intended for property owners, tenants, businesses and organisations and are not directed at children.
We do not knowingly collect personal information from children where it is not necessary.
Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes to our services, website, technology or legal requirements.
Any updated version will be published on this page with a revised “last updated” date.
Complaints
If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK regulator for data protection.
Contact Us
If you have any questions about this Privacy Policy or would like to exercise your data protection rights, please contact:
Aspen Exterior Cleaning & Restoration
Trading name of Aspen Property Care Ltd
Sevenoaks area, Kent
Serving Kent and South East London
Email: aspenpropertycare1@gmail.com
Website: www.aspenpropertycare.co.uk
